1 - VoIP challenges and strategies
1.1 Scope of the examined market
• Company segmentation
1.2 VoIP rollout context
• The shift to open technologies: IP, SIP, XML
• ToIP and operational needs
- New uses opened up by ToIP (mobility, presence management, combined telephony and IT…)
1.3 Strategic implementation options
• Comparison of rollout models
- Hybrid model versus full IP
- Centralised IPBX model,
- Hosted model
- IP Centrex model
• Key criteria
- QoS
- Security
- Reliability
- Carry-over from existing system
• Technological choices
- VoIP services on MPLS networks
- Advantages and drawbacks of IP phones
- Advantages and drawbacks of SIP
- Relevance of Open Source solutions
• ToIP roadmap
• VoIP and costs
- Observed level of required investments, ROI, management and maintenance costs
2 - Current state and growth of demand
2.1 IP hardware market
• Evolution of the world telephony market (TDM, IP PBX…)
2.2 Status of ToIP migration in 10 points
• ToIP/VoIP penetration level
• Type of sites covered
• Incentives for switching
• Enablers
• Obstacles
• Technical solutions chosen
• Impact on access
• Technical inventory
• Financial inventory
• Medium-long term projects
2.3 Market segmentation
• By company size and sector of activity
3 - Offers and players
3.1 Suppliers
• Market analysis: marketing position, distribution strategy, demand and recommended technical solutions
• Impact of VoIP solutions’ penetration in terms of equipment, demand analysis, security management, interoperability, services on offer, ROI, growth drivers, obstacles encountered, technical issues
• Market data: hardware shipped, ToIP sales, corporate customers, analysis of main competitors, major clients
• ToIP/VoIP partnerships: operators, equipment suppliers, integrators, service providers…
• Growth outlook
3.2 Supply analysis
• Player typology
• Player and offer positioning (value chain)
• Service provider strategies
• Vendor competition and partnerships
- Equipment suppliers, integrators and operators
• Growth outlook
- New solutions on the way: a shift to all software?
4 - Conclusions and ToIP market opportunities
4.1 Technological trends: moving to all software?
4.2 What outlook for providers: strategic alliances, new services…?
4.3 What outlook for businesses: speed of migration, types of outsourcing…?
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